Every work order, every survey, every bid you submit feeds into a performance score your clients use to decide who gets more work — and who gets cut. Most vendors never see it. We show it to you. Then we fix it.
Every engagement priced on this page. No discovery call required to see a number.
TRAILING 90 DAYS · 412 WORK ORDERS
Most vendors find out they had a problem only after the account is already gone. By then the decision was made three review cycles ago.
"The calls got lighter. Nobody told us why."
"We're working just as hard. The account still isn't growing."
"They said everything was great. Then the work dried up."
"We've cut our rates to compete. It's not working."
None of this is random. It happens because a number crossed a line your client had set — and you never knew the line existed. vendorlogix shows you the line. Then we show you how to get on the right side of it.
Seven measurements pulled from your work order data and resident surveys. Reviewed on a cadence. Used to decide who gets next month's volume. The vendors who know these numbers own their markets. The ones who don't are always wondering why the work slowed down.
Clients look at this to gauge whether you can absorb more work — or whether you're already at your limit. Flat or declining volume tells a story before you've said a word.
Every day above threshold is another day your client considers who else they could call. This is the single most common reason vendors lose accounts — not price, not relationships. The number.
Low survey scores don't stay in a survey. They go into the monthly performance reports that determine your account standing. One tech with a poor attitude is a number problem, not a people problem.
When your tech comes back for the same issue, that's a quality event logged in their system. They're counting — even if no one has said anything to you yet. And they will eventually.
Clients don't see a bad day. They see a pattern. A pattern changes what work gets assigned to you — and how quickly you go from preferred to secondary.
Above-market charges don't just cost money. They raise questions about every other invoice you've submitted. One audit finding can reopen your entire billing history.
If it wasn't documented at closeout, it didn't happen. That's how disputes, chargebacks, and warranty decisions go against the vendor — every single time.
We don't hand you a report and walk away. We start with the truth, build what the numbers need to move, and stay at the table while it runs.
We pull your data, run your scorecard, and show you exactly where you stand against the thresholds your clients are actually enforcing. No softening. No guessing. Your number, your gaps, your priority order — ranked by what's hurting your composite score the most. Most vendors find something they didn't expect. All of them say it was worth knowing.
Tech training standards. Performance monitoring systems. Bid and proposal strategy. Scope discipline. Growth positioning. We build the operational infrastructure that moves the score — and keeps it there when your volume grows. This is where most vendors realize the problem wasn't their techs. It was the absence of a system.
A monthly scorecard review, active coaching on the numbers that are moving and the ones that aren't, and direct intelligence on where your clients are shifting their priorities — before it shows up in your dispatch volume. You never show up to a client review not knowing your number. You always know it first.
Every engagement priced here. Most vendors start with the audit — they find out the truth and then decide what to build. The ones who stay on retainer stop wondering why the work slows down, because they always see it coming.
Your operation benchmarked against the exact thresholds your clients are enforcing, delivered as the same scorecard their ops team runs on you internally.
Hands-on help winning a specific account — built around how the reviewing ops team actually scores bids, not around what a generic proposal template says.
SOPs and training built around what clients audit — not generic trade training. The difference between a crew of individuals and a repeatable standard.
Tech-level KPI dashboards and a monthly review process so ownership has real visibility — and can run the accountability conversation the same way their clients run it.
A working engagement, not a deliverable. Which categories to pursue, how to build capacity without breaking what's working, and how to win the accounts worth having.
Group format for smaller operations not ready for a one-to-one engagement. Ten weeks, same material, shared benchmarking against the rest of the cohort.
A seat at your table, every month. You never show up to a client review not knowing your number — because you always know it first.
For 25 years, it was my job to pull the reporting, read the numbers, and cut the B players. I set the thresholds. I built the scoring systems. I decided what the scorecard looked like — and when a vendor's numbers said they weren't performing, I made the call. That was the job. Six markets, thousands of work orders, and a clear picture of exactly what separates the vendors who keep the account from the ones who lose it.
Most of the vendors I removed had no idea what I was looking at. They thought the relationship was solid. They thought the work was good. And some of it was — but the number said something different, and the number was what mattered. They never saw the scorecard I was holding.
Now that job is on the other side. Same stats. Same recipe. Different direction. I spent 25 years learning exactly what wins — because I was the one keeping score. vendorlogix exists to take those same metrics and use them to build A players. I know what the threshold is. I know how to get there. And I know what it looks like when you do.
It opens doors before you say a word. Most vendors can't earn it. The ones who do stop having to explain themselves.
A credential your clients recognize as a documented performance standard — not a self-reported claim. It goes on your proposals, website, and vehicles before the conversation even starts.
Listed by trade and market, visible to clients looking for certified vendors. Your competitors won't be there. When a client searches your category, you're the result that comes with a record behind it.
Re-verified every 12 months against real performance data — not self-reported, not paperwork. The credential stays current as long as your numbers do. Let it slip and it comes off.
Then let's confirm it with the actual scorecard. Every vendor who came in confident found at least one number they didn't expect. A validated score builds on what's working. An unexpected one — the kind you only find out about when the volume drops — is worth significantly more to know before that happens.
The vendors who told themselves they were too small to worry about these numbers are the ones who found out the hard way. The cohort program is built for exactly where you are, starting at $3,000. The cost of losing an account you didn't know was at risk is considerably more than the cost of finding out it was.
Documentation and survey scores move in 30–60 days — these are behavioral changes and they show results fast. Cycle time and first-time fix take a full quarter to register in the data. Certification eligibility is typically 90–120 days of consistent execution. Every vendor we have worked with improved their composite score. Some needed more time. None stayed where they started.
Because the alternative is a discovery call designed to figure out what you'll tolerate before revealing a number. You should be able to decide whether this is worth a conversation before you get on the phone. We'd rather talk to vendors who already know what it costs and already decided yes.
Not in the same trade and market simultaneously. Category and territory exclusivity is written into every retainer agreement. If we're working with someone who competes directly with you in your market, we tell you — and you decide whether to proceed.
That's what the advisory is for. Certification is the end of the process, not the start. You don't begin a certification attempt — you begin an audit and a roadmap, and certification eligibility follows from sustained improvement. No vendor who followed the roadmap consistently has failed to become eligible. The ones who didn't follow through didn't get there. That's by design.
Fill in what you can — your trade, your markets, what volume you're running, and what problem you're trying to solve. We'll come back within one business day with whether an audit makes sense and what it would cover.
If it doesn't make sense for where you are right now, we'll tell you that straight.
hello@vendorlogix.net